![]() Then I decided to look into how this happened further and identified something called "Windows Security 127.0.0.1:8080 Proxy" This is a bitch of an Adware program and can be difficult to remove, I've learned.ĭespite having MalwareBytes and daily runs of it for years, it still got in. What? I hadn't turned that on, and what was the address? So I turned it off and email worked like a charm. After download and running it (about 3 minutes) it indicated I had a Proxy Server on. Only a reboot would get it working again, but not typically for long.Īfter trying numerous things, to include resetting my NIC and running "Internet Connection Monitor" to confirm it wasn't hardware or my internet related I eventually stumbled onto "Microsoft Support & Recovery Assistant" as I was preparing to open a ticket with MS. In my case, my Exchange server would connect on a fresh boot, but would disconnect in Outlook after between 5 minutes and several hours. After about a week I eventually figured it out. I was having same issue as described above. After typing that out I think I could give her an older laptop and give that to her to try it out. Your last suggestion may be tricky to do as the other laptops she would have would be her personal laptop that does not have outlook or is connected to the domain. I have not ran the excra file you mentioned but will try that as well. I have not heard about that RPC connection but will try that as well. This organization is quite small and only has 1 exchange database if that is what you were referring to so I do not think moving databases is an option. Joz_: I have not tried outlook in safe mode but will give that a go. ![]() Thanks for providing all those different scenarios as I did not know about those troubleshooting steps. I am guessing what I should be getting is what I would get on a laptop that has no issues with outlook?ĭastafford: I would do the test email config when she is working from home right? I see. The thing is that we will be going live with O365 by the end of this month and I was thinking I can wait it out till then but I will see.Īdam (AJ Tek): I see. I enabled OWA (after getting the idea from here) for the user and she logs in with that and she is content. I really dropped the ball with this and got quite busy. it resolves the autodiscover and server addresses using the VPN (meaning the VPN's DNS server), that gives you more information. If you get a different result over the VPN e.g. ![]() If pinging the autodiscover and mail server addresses BY NAME resolves the addresses to anything other than the official external addresses. Testing for resolution of the autodiscover and mail server addresses would be a good first step. If everyone else can access the Exchange Server over the internet when they're out of the office then it's not going to be an Autodiscover misconfig BUT it could be some other kind of DNS issue caused by her computer, her home network or her home ISP. The reason for asking the previous questions was to narrow down the cause of the problem. Any issues reported will give you a clue to where to look next. Select the function and test the auto config using just Autodiscover. " function? With Outlook running, open the system tray, press and hold the CTRL key and then right click on the Outlook icon. Outlook 2016 relies on Autodiscover and MAPI-over-HTTPS to work with Exchange Server.ĭo you know about the Outlook "Test Email Configuration. The user has said that her internet is always connected to other devices. i will ask the user about if this is doable for them. I will look into the autodiscovery guide in the first post. I can manually setup outlook at the users home and see what happens. I usually setup outlook on premise and autodiscover works to find the users email address. i will try this out but have not heard about it before. I just enabled it for this user and I showed her how to use it at home and will see how it goes.ĭmelczer:Interesting. For some reason I totally forgot about OWA. Your post just gave me an idea about that. I can check about pinging the exchange server as well I am not sure if it happens when she turns on her vpn but I can check with her. It seems to always happen at home and on her laptop. Should I still go through the whole guide or is there a certain section I can do if it just applies to one person?ĭastafford: Usually new users sign into outlook once on premise and then take their laptop home and outlook works with their home wifi. Adam (AJ Tek): This is the only user who has this happening to them.
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