![]() (c) for four hours or more in the case of all flights of more than 3,500 kilometres,.(b) for three hours or more in the case of flights between 1,500 and 3,500 kilometres or.(a) for two hours or more in the case of flights of 1,500 kilometres or less or.If a flight is reasonably expected to be delayed beyond its scheduled time of departure connections that require transfers between airports.a change of aircraft in the event of intermediate landings,.Whether the flight is booked through a travel agency or directly with an airline, the passenger must be given all the information available in the computer system about: the identity of the airline actually operating the flight (should this differ from that stated on the ticket) The travel agency must give the passenger direct access to the information in the computer system should they request it, either by allowing them to see the screen or by printing it out. all the airfares available from the various airlines, as displayed.direct flights with intermediate landings but without a change of aircraft,.Unless the passenger requests otherwise, the travel agency must give neutral information from the computer reservation system, in other words, information about the different travel ranked in the following order: When making enquiries or booking a flight at a travel agency in the European Union, every passenger is entitled to receive neutral and correct information.
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